Privacy Policy
Effective Date: 14-02-2024
1. Who We Are
AG Spa operates this website:
https://agspa.ca
AG Spa provides spa and beauty services including facials, massage therapy, skincare, and related treatments in Ottawa, Ontario.
We are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We may collect the following types of personal information:
• Name
• Email address
• Phone number
• Billing information
• Appointment details
• IP address
• Browser information
• Website usage data
This information is collected when you:
• Book an appointment
• Contact us
• Subscribe to marketing communications
• Leave a comment
• Create an account
• Interact with our website
3. Comments
When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymized hash created from your email address may be provided to the Gravatar service to determine whether you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/
Once your comment is approved, your profile picture may be visible publicly.
4. Media
If you upload images to our website, please avoid uploading images that contain embedded location data (EXIF GPS). Visitors may download and extract such data from images posted on the site.
5. Cookies
Our website uses cookies to improve your browsing experience.
If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
When you log in, we set cookies to save login information and display preferences. Login cookies last two days unless “Remember Me” is selected.
We may also use cookies for:
• Website analytics
• Security
• Performance tracking
You may disable cookies through your browser settings.
6. Embedded Content
Articles or pages on this website may include embedded content (e.g., videos, images, maps).
Embedded content from other websites behaves as if you have visited that website directly. These third-party websites may collect data, use cookies, and monitor your interaction.
7. Booking & Payment Information
When you book an appointment, your information may be processed through third-party booking and payment platforms.
We do not store full credit card details on our servers. Payment processing is handled securely by authorized providers.
8. How We Use Your Information
We use your personal information to:
• Schedule and manage appointments
• Provide spa services
• Communicate with you
• Send appointment confirmations and reminders
• Improve our services
• Send promotional offers (with your consent)
• Maintain website security
9. Who We Share Your Data With
We may share limited information with:
• Booking system providers
• Payment processors
• Email marketing platforms
• Website hosting providers
• Legal authorities when required by law
We do not sell your personal information.
10. Data Retention
We retain personal information only as long as necessary for:
• Service delivery
• Legal compliance
• Accounting purposes
• Security purposes
Comments and related metadata may be retained indefinitely to allow automatic approval of follow-up comments.
11. Your Rights
Under Canadian privacy laws, you have the right to:
• Request access to your personal information
• Request corrections
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
12. Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no method of internet transmission is 100% secure.
13. Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Data may be processed or stored on secure servers located in Canada or other jurisdictions used by our service providers.
14. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
AG Spa
1897 Baseline Road #201
Ottawa, Ontario
Email: AGSpaTeam@gmail.com